Home/Support/Support Forum/all clients loose connection to USB Dongle
Welcome to Digi Forum, where you can ask questions and receive answers from other members of the community.

all clients loose connection to USB Dongle

0 votes
We are using AnywhereUSB 8 Plus

Firmware: 20.11.32.168 AnywhereUSB Manager Version 3.1.20.1

All 8 USB dongles were not accessible for all users over the past weekend.

Only after PowerOFF/PowerON cycle on Monday morning the access to USB dongles was back OK.

After RMA this AnywhereUSB 8 Plus was configured from scratch and worked fine last month.

Does someone have an idea about this or know this behavior?

Thanks

Ravil
asked Mar 2 in USB by Ravil New to the Community (1 point)
recategorized Mar 2 by Ravil

Please log in or register to answer this question.

2 Answers

0 votes
I have experienced this on an AnywhereUSB 2 plus.

Only the AnywhereUSB service had stopped responding but the device was still online. I rebooted the device remotely and it came good.

I am using this device on the public internet so I believe it is either the service crashing due to something probing the port or a poor client connection causing the service to crash.

Are you using the device remotely over the internet?
answered Mar 2 by NicholasYourIoT Seasoned Professional (194 points)
0 votes
We are using AnywhereUSB 8 Plus on local network and remote via VPN.

Ravil
answered Mar 3 by Ravil New to the Community (1 point)
...