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Traffic not passing to internet on WR11

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I’ve got a WR11 that I’ve set up cellular and a LAN DHCP server on Eth 0. The DHCP server is assigning addresses to the devices on my network but no traffic is passing through to the internet. I can configure the WR11 in the remote manager so I know that is set up correctly. Can anyone suggest where to look for a setting that is blocking traffic from the WAN?
asked Nov 13, 2020 in Digi TransPort Cellular by tsugua New to the Community (1 point)

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1 Answer

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Hi and welcome to Digi Forum,

basing on your description, possible reasons of this behavior (internet traffic working from the WR11 but not from the devices on the LAN)could be:

- firewall: have you enabled firewall on any of the interfaces?

- DNS issues: have you configured correctly the DHCP server to pass also the DNS?

- Default gateway: have you configured correctly the DHCP server to pass also the default gateway?

- NAT on the PPP: this should be enabled by default, have you maybe disable it?

If nothing of the above helps, I would suggest you to please send us an email to Tech.Support@digi.com with IMEI of the device and a debug.txt file (https://www.digi.com/support/knowledge-base/how-to-extract-the-debug-txt-file-from-a-digi-tran) so we can open a case to further assist.

Please also review Digi Support Level options here: https://www.digi.com/support


Digi Technical Support Team
answered Nov 18, 2020 by annydigi Community Contributor (96 points)