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Change Profile won't change from Custom to RealPort

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I have a Digi Connect SP that has Python and cloud features however I just want to use the Digi One SP device as I have for the past 5 years. When I try to change the Profile of my Serial port from Custom to RealPort it looks like it changed but after a reboot the Serial Profile changes back to Custom. Again, in the past with other Digi One SP units (no Python or cloud support) I just changed the Serial port Profile to RealPort, rebooted, and I was good to go. Please help and explain why I can not save RealPort as my Serial port Profile. I truly appreciate any support or suggestions. Thanks, Bob Gold
asked Apr 24, 2017 in Realport by bobcat33071 New to the Community (0 points)

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1 Answer

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Are you running the latest firmware on this Connect SP device? If not, let us know if updating the firmware helps.
answered May 11, 2017 by jeremym Veteran of the Digi Community (1,687 points)