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AnywhereUSB2 3.1 not staying connected

0 votes
I'm connecting the AnywhereUSB and it connects for a few seconds and then disconnects. What is causing that?
asked Oct 22 in USB Serial by timlowell New to the Community (1 point)

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2 Answers

0 votes
Hi Tim and welcome to Digi Forum.

In order to be able to help you on this, the best would be for you to send us an email to tech.support@digi.com with all the details so we can create a case for this.

In particular please provide:

- SN of the device
- Firmware of the Anywhere USB
- Any screenshot or other details about your operating system and what you are seeing

Basing on that we will be able to ask you any further required info like logs, etc to investigate.

Thanks,

Anny
Digi Technical Support team
answered Oct 28 by annydigi New to the Community (49 points)
0 votes
Looks like antivirus causing this issue.
Try to disable antivirus to see it's better. Though every time the auto update starts, it will disconnects.
answered Oct 29 by vanthien New to the Community (3 points)
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