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ConnectPort X4 - Mobile Configuration, Unable to configure the mobile settings

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Hello,

I have a ConnectPort X4, a SIM in slot 1 is inserted, in "ConnectPort X4 Configuration and Management" when I click on "Configuration" and "Mobile" only shows me the next words:


Unable to configure the mobile settings.
Either there is no radio installed or the installed radio is not recognized.

It's my first time with this device, Am I forgetting something?

Thank you
asked Sep 11 in Digi Connect Cellular by ingenieroIoT New to the Community (1 point)

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1 Answer

0 votes
I found the problem, was a hardware problem.

The radio module is bad, I opened a WR21 and used the WR21's radio module in the X4 and solved the problem.

Maybe the X4's radio module just stop working, that model is like 5 years ago.
answered Sep 17 by ingenieroIoT New to the Community (1 point)
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