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digidiscovery failed to install digi connect ME code 14 error5 line 561

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when installing a digi connect ME on Windows 7 64bits, intalation fails with following message:
code14 error 5 line 561. file RpDevice_2k.cpp

did someone encountered this problem?
asked Oct 24, 2017 in Realport by lemarchand New to the Community (1 point)

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2 Answers

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Were you using the most current RealPort driver from the Digi website?
answered Nov 9, 2017 by jeremym Veteran of the Digi Community (1,673 points)
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Hi,

at first try we did not have the latest version, so we dowloaded the latest version from the website. no change it stil does not work.
it seems to be related to the laptop itself, because we tried with another laptop (same model with same configuration and Windows version), it worked well...
answered Nov 10, 2017 by lemarchand New to the Community (1 point)
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