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XCTU update server problem

0 votes
Hello there,
I am using XCTU version 6.3.8 on Windows. Each time I open the software, the program tries to connect to update server 2 times and he fails showing the following error message:

https://apptimia-my.sharepoint.com/personal/lukasz_przenioslo_apptimia_com/_layouts/15/guestaccess.aspx?docid=012e2934439544e60b166e65bfd99f3e9&authkey=Ab1aCnu5IhwFTIiQu5aLC5M

Is it something with the installation or the servers are really unreachable? I would appreciate all help.
asked Jul 19, 2017 in DigiMesh Proprietary Mesh Networking by bremenpl New to the Community (3 points)

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4 Answers

0 votes
No that would be a install issue. Try removing the software, del the directory and then reinstall using the default options.
answered Jul 19, 2017 by mvut Veteran of the Digi Community (11,302 points)
I reinstalled the software, the problem remains.
0 votes
I stand corrected. Now that I look at the Error message it is clearly a timeout trying to access the servers. That is more of an issue with a firewall or antivirus or something of that nature blocking access to it.
answered Jul 20, 2017 by mvut Veteran of the Digi Community (11,302 points)
I do not use any antivirus software. I have also added the XCTU application to the allowed connections list for private and public networks. It did not help. Do you know where else I can find some settings? Also, what is the server address? I could try to ping it.
That information is not public for a reason. You are going to need to talk to your IT department for this.
0 votes
Do you have a firewall enabled? I have faced similar issues on my Kaspersky antivirus. It has firewall features that block such access. You can also try using a VPN service. You might not be getting the proper authentication.
answered Jul 20, 2018 by leo321 New to the Community (1 point)
0 votes
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