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My Digi ConnectPort X2 always shows up as "disconnected" on device cloud, any help ?

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I connected it, logged into my device cloud account, and entered the MAC address, but the device continued to show as "disconnected".
asked Jun 2, 2017 in Device Manager by hani_N New to the Community (0 points)

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1 Answer

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Does your X2 have a direct connection to the internet? Have you set your IP addressing on the X2? If so, did you set a default gateway address?
answered Jun 2, 2017 by mvut Veteran of the Digi Community (12,791 points)
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