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AnywhereUSB in windows 2012 R2 not working

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Hi

Recently brought a USB anywhere 2 to use it with windows 2012 R2 box hosted on a windows 2012 R2 ( hyper-v)

The ip address on my windows client box 172.16..32.6/24 .The USB anywhere is connected to the core switch with an IP address
172.16.31.3 /255.255.252.0

I am running the discover utilities (40002256_H or 40002256_G) from the 2012 R2 server (172.16.32.6) and the USB anywhere is not showing up on the list

On this windiws 2012 R2 box have installed the configuration utility (40002668_M) and it is not showing any devices

On further inspection noticed under device management I can see an error as below

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I have uninstalled the configuration utility and install it back a couple of times and still getting the same


From this windows box i can browse to USBAnywhere and do all configuration
There is no firewall

Any help will be highly appreciated
asked Jun 24, 2015 in USB by ranjith.dass New to the Community (0 points)

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1 Answer

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Hello,

If you haven't already, please review the AnywhereUSB Quick Start Guide. It contains links to KB articles related to the discovery issues you are facing.

AWUSB QSG.

Does this help?
answered Jun 26, 2015 by jeremym Veteran of the Digi Community (1,673 points)
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