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ConnectPort WAN VPN mobile connection loss

0 votes
We've got several connectport WAN VPN systems running. When they loose a WAN connection there is no way to get the connectport up and running again on the mobile site.
Even a reboot through the GUI doesn't solve this.
The only way to connect again is to effectively cut the power and restart the unit this way.
The mobile card is a Sierra wireless MC8775.
This is a part of the log after the soft reboot ??
1042 mobile Toggle W_DISABLE to wake up module (19).
1049 mobile W_DISABLE wait expired, using alternate approach.
1049 mobile Power-cycle USB Port to cause device re-enumeration (19).
1109 mobile Toggle W_DISABLE to wake up module (20).
1116 mobile W_DISABLE wait expired, using alternate approach.
1116 mobile Power-cycle USB Port to cause device re-enumeration (20).
1176 mobile Toggle W_DISABLE to wake up module (21).
1183 mobile W_DISABLE wait expired, using alternate approach.
1183 mobile Power-cycle USB Port to cause device re-enumeration (21).
1243 mobile Toggle W_DISABLE to wake up module (22).
1250 mobile W_DISABLE wait expired, using alternate approach.
1250 mobile Power-cycle USB Port to cause device re-enumeration (22).
1311 mobile Toggle W_DISABLE to wake up module (23).

Is there anyone who has seen this message already ?
Could this be solved with software upgrades?

Who knows the solution for this ?


regards,

Ralph
asked Jul 23, 2008 in Digi Connect Cellular by RalphVH New to the Community (2 points)

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5 Answers

0 votes
I suggest you download and install the latest Digi firmware. From the release notes:
An engineering change in some versions of supported Sierra Wireless 3G
PCI Express modules (8775, 8775V, 8780, 8781) was incompatible with
the implemented existing reset logic for all other PCIe based modules,
causing the Sierra Wireless modules to come up in "Low-Power Mode."
A change was made to the firmware to not drive the PCIe reset pin for
Sierra Wireless modules, correcting the issue.
answered Aug 28, 2008 by billw1 Community Contributor (56 points)
0 votes
This is already been done. It is better than before with this new firmware, but it happens that the digi goes offline and doesn't come online again. We've tried changing the settings of surelink, but this gives not a better result.
answered Sep 1, 2008 by RalphVH New to the Community (2 points)
0 votes
Ralph, sorry for the delay in responding and the continued issue. The ConnectPort should maintain the mobile connection. Please access the Digi's command line, open a log file, save the output of "disp tech" and "disp log", and post that with your support request to http://www.digi.com/support/eservice/.
answered Oct 9, 2008 by billw1 Community Contributor (56 points)
I have the same issue with 16 Connectport4. I lost the connection and never return. I have to disconect an reconect the power.
0 votes
Using VPN on mobile devices http://www.proxybreaking.com/en/advantages-proxy-server/ will give you the opportunity to bypass all blocked websites and services freely and anonymously without any restrictions over use.
answered Jan 26, 2015 by aliyah New to the Community (1 point)
reshown Dec 3, 2015 by LeonidM
0 votes
I think its a problem of your VPN I am using Express VPN and never faced any issue like this. I think you have to change your VPN and I hope this articles of ReviewsDir helps you.
answered Nov 2, 2017 by markhascole New to the Community (1 point)
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