thanks for getting back to me, and my apologies for not getting back sooner; temporary re-direction of priorities. I'm glad to see that you are a "Seasoned Professional".
I have since found out, as you have indicated, that I needed to get an earlier version of DigiESP For Python, which does support the X3-R. However, it seems that I have gotten myself even more mixed up. I've been trying to follow the Getting Started Guide, and I get slightly, but not insignificantly, different displays, and now I can't seem to connect to the device at all.
I should say that our company has these X3-R devices, so that's what I have to work with. Also, I initially was able to get it recognized via the Etherios Device Cloud 2 weeks ago, but not today. I have also previously been able to get the Dashboard to connect to it, but also not today.
At this stage, I am wondering what is "square 1" that I can start with. Windows Control Panel - Device Manager? It seems to show up under Modem as Wavecom Wireless cpu #2, and it reports "device is working properly". Under Diagnostics, Query Modem reports that the "port could not be opened". The Digi X3 Dashboard reports that it is "Unable to detect the ConnectPort X3". So I am perplexed as to which starting point can I definitely go to, like reset the device? Device Cloud? When I started up Digi ESP for Python, and proceeded with the Device Manager, and then the Device Discovery, I got stuck at the point of Run As > Remote iDigi Python Application, as it reported "Reboot Timeout". Any further suggestions? What is a reliable "square 1 o start at? Thanks very much, AWK