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realPort installation on w2k3 error code 14

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Hello,

We are having installation issues when I want to install the real port server on our windows 2003 server. The message is defined below:

Failed to install Digi RealPort on your System Code 14

Error: 536870396

RPDevice_2k.cpp
Line 528

I have checked that I'm using the right driver for windows server 2003 which is 40002549_E

Can you adice me what to do.

TIA

Christian
asked Sep 24, 2012 in Plug N' Play by calt_at_tla.ch New to the Community (0 points)
recategorized Dec 4, 2013 by tuxembb

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3 Answers

0 votes
Christian,

Make sure you're trying to install Realport as the Administrator.

Keith
answered Sep 29, 2012 by kjensen8 Veteran of the Digi Community (653 points)
0 votes
Was able to get around this Realport driver installation error in Win7 with the following:
Open Device Manager in Windows.
Select "Add legacy hardware" in the Action menu.
This gets you the "Add Hardware" wizard
Then choose the Install manually from a list option
Then pick "Multi-port serial adapters" even if your device is a single port Digi One SP
Follow the subsequent prompts and then reboot. Yes, it's just like the old days.
Once you have your Digi instance under a new "Multi-port serial adapters" category in Device Manager then right-click and select Properties then Advanced then Properties again.
Then check the box to the left of the Port n
Then you can set the Com port number needed for Windows within the Serial properties tab of the dialog associated with the port you have highlighted.
Reboot again if necessary.
Fun and games!
answered Feb 17, 2014 by henke New to the Community (1 point)
0 votes
make sure there is no Antivirus software running causing problem during installation!
answered Nov 10, 2021 by User143 Community Contributor (128 points)
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